Shipping within our beautiful country of New Zealand is a simple flat rate of $249* to your local Mainfreight Depot.
We trust Mainfreight for our shipping and as our items are often very heavy, depending on the item, you will be required to uplift your item from your nearest Mainfreight depot with a car & trailer. They will load it on to your trailer with fork-lift and at home during construction you can remove one piece at a time.
*Shipping Rate does not include Wooden Raised Garden with Canopy - please see product photos for accurate shipping costs.
Final shipping details will be emailed to you once payment has been completed and as always, we are here to help if you need us!
Please get in touch if you'd like your item delivered to your door for shipping rates.
Want to know about our Returns Policy? Read more here.
Order Confirmation:
As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorised your credit card for the purchase.
As soon as we receive your order we automatically check to confirm that your order is in stock and available for immediate shipment. If your item is on back-order or unavailable we will void the pre-authorisation and reach out to you via e-mail to see if alternate arrangements can be made.
If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and get to work preparing your order for shipment.
Order Shipment:
If your order is in stock and we process the charges to your credit card it will ship within five business days from the date of your order (unless otherwise stated).
We will send your shipping confirmation within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.
If you do not receive shipping confirmation from us within four business days of your order, feel free to follow up with us at hello@urbanbackyards.nz
Please note - due to the nature of our products, there may be a wait time during construction of supplies or shipping etc. We will be in touch with you throughout the ordering & shipping process and let you know if there are any further unforeseen delays.
Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery or do not agree to accept the delivery.
If you do accept delivery you are required to immediately take photos using your smart phone or camera of the damaged packaging or products inside the packaging.
If your item(s) do arrived damaged please send photos to hello@urbanbackyards.nz then visit our Returns page and lodge your return claim online immediately within 30 days. A restocking fee of 20% will be charged for change of mind refunds.